Delivery Information

Where is my order?

Customers receive an email which includes a unique tracking number for their order. Customers with an account can view the status of their order online. Non-account customers can track their delivery via the Royal Mail website

How long does delivery take?

Delivery takes up to 7 days from the date of dispatch. The time it takes to receive your order may be affected by weekends and public holidays.

What if I provided the wrong address?

We recommend contacting us as soon as possible to amend this. Customers can reach us on 0800 368 9240.

What if my order hasn't arrived?

Deliveries can occasionally be delayed and in some cases, orders get lost in the mail. We can provide compensation if your order still hasn’t arrived after 10 working days after the due date. This can be in the form of a replacement or refund. 

Can I return my order?

Customers can return their item in its original condition. This includes all tags and packaging. Please note that any returned items which have been washed, marked or damaged will not qualify for a replacement or refund. In some cases, the item will be sent back to the customer. 

How long do I have to return my order?

Customers have 14 days to return their order after the date of receiving it. Please make sure the item is in its original condition, including all tags and packaging to ensure your replacement/ refund. 

What if I didn't receive confirmation or dispatch notification?

Customers must enter a valid email address to receive emails from Chlodo.com. Please ensure you enter all personal details correctly during checkout. 

How are orders sent?

All customer orders are are shipped 1st Class via Royal Mail. Customers receive a dispatch email which includes a unique tracking number. If you have an account, you can keep up to date with the status of your order by logging in via Chlodo.com. 

Customers without an account can track their delivery via the Royal Mail website

Track Your Delivery

All customers can track their delivery via the Royal Mail website. Click here to track your order!

More Useful Information

Returns

Size Guides

Payment

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